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Kapital Bank / Birbank

Case study · Kapital Bank / Birbank

Lifecycle marketing for a leading retail bank app

From my time as Digital Marketing Expert

  • Lifecycle & CRM
  • Analytics & Attribution

Lifecycle campaigns for activation, retention and loyalty across lending, cards and the banking app — draft placeholder copy.

Placeholder cover: bank lifecycle case study

Context

Where this started

Placeholder context. A leading retail bank driving growth for lending and card products, app installs and online banking.

Challenge

The problem to crack

Placeholder challenge. Users installed but stalled before first transaction; journeys were one-size-fits-all.

My role

Where I fit in

Placeholder role. Designed lifecycle campaigns and the always-on acquisition program across Google, Meta and programmatic.

Approach

How I played it

Placeholder approach. Segmented activation, retention and loyalty journeys; continuous performance analysis to improve conversion efficiency and ROAS.

Results

What moved

  • $1M

    Annual budget managed

    Public LinkedIn figure

  • Double-digit

    Conversion efficiency gains

    Rounded placeholder

  • Improved

    ROAS year-over-year

    Placeholder — refine

Figures rounded for confidentiality.

Toolkit

Tools that carried it

More proof

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